Graphic of '2024 Year in Review' on Dark Blue Background

Reflecting on a Year of Growth: 2024 in Review

Happy Holidays from Rowland Emergency!

As we close out another year, Rowland Emergency takes a moment to reflect on the strides we’ve made with our partners, clients, and team members. 2024 has been nothing short of transformative, defined by innovation, strategic growth, and our steadfast commitment to supporting emergency medical service (EMS) providers.

This year, we focused on refining our operations, enhancing our product offerings, and investing in our greatest resource: our people. Let’s take a deeper dive into the key achievements of 2024 and the exciting plans we have in store for 2025.

Subtle Changes, Big Strides

This year, our teams across accounting and finance to sales and marketing, as well as engineering and manufacturing achieved remarkable progress, driving forward our mission to support those on the front lines of emergency medical care. Through innovation and hard work, we delivered solutions that improve safety, efficiency, and functionality.

 

Expanding Our Custom Product Line

As the needs of paramedic service providers continue to evolve, we’ve stayed ahead by enhancing our custom-manufactured product line. Some of the key advancements this year include:

Our engineering and design teams have worked hard at creating innovative solutions. These include cutting-edge storage solutions, mounted devices, and new electric vehicle (EV)-compatible options like the Chevy Blazer, which aligns with the growing shift toward sustainable technologies.

Emergency Response Vehicles (ERVs) remain a cornerstone of our operations, and this year we’ve introduced new features like our H.O.W.L. system that maximizes functionality and adapt to the unique demands of EMS teams. From better integration of medical equipment to more ergonomic layouts, these vehicles are designed with paramedic providers in mind.

Exciting 2025 Launches: We’re not stopping here. Looking ahead, we’re planning the release of additional innovations that will continue to redefine the EMS landscape.

 

Scaling Production to Meet Demand

In 2024, the demand for our solutions reached new heights. To meet this need, we’ve made strategic investments in both personnel and processes.

Thanks to dedicated recruitment efforts, we’ve grown our workforce to nearly 50 talented professionals. Each individual brings specialized skills that enable us to deliver consistent quality and innovation.

Partnering with the Business Development Bank of Canada (BDC) has allowed us to re-evaluate and optimize our production processes. These efforts have resulted in increased output for our ERVs, ensuring we meet client needs without compromising on the rigorous quality standards we’re known for.

 

Empowering Our Team

Our people are at the heart of everything we do. This year, we’ve focused on fostering a collaborative and innovative work environment where our team members can thrive. From our engineers and manufacturers to our administrative staff, everyone plays a vital role in driving Rowland Emergency forward.

 

Strategic Growth Through Organizational Investment

Through our collaboration with the Business Development Bank of Canada (BDC) we gained invaluable guidance that has shaped our operations and positioned us for sustainable growth.

 

Operational Efficiency and Innovation

Through this partnership, we’ve identified and implemented several key improvements:

By analyzing and refining our production workflows, we’ve reduced lead times while maintaining the quality and reliability our clients expect.

BDC’s insights helped us uncover areas for innovation and improvement, ensuring we stay ahead in an increasingly competitive market.

By streamlining operations, we’ve been able to dedicate more time and resources to understanding and addressing the unique challenges faced by paramedic service providers.

This collaboration has solidified our foundation for long-term growth, enabling us to remain a trusted partner to EMS teams across Canada.

 

 

Highlights from the Field

Our commitment to innovation and service excellence is best illustrated by the real-world impact of our solutions. In 2024, Rowland Emergency played a pivotal role in equipping paramedic service providers with the tools they need to succeed.

 

Supporting Paramedic Teams

From large urban centers to rural communities, our products have been instrumental in helping EMS teams respond effectively to emergencies. One notable achievement was the delivery of a Ford F-250 Emergency Response Vehicle (ERV) for Windsor-Essex Paramedic Services. These vehicles are equipped with the latest advancements, ensuring teams have everything they need to provide timely and effective care.

 

Innovating for the Future

We’ve also continued to push the boundaries of what’s possible in EMS innovation. By integrating feedback from paramedic service providers, we’ve refined existing products and laid the groundwork for future releases that will set new industry standards.

 

Plans for 2025 and Beyond

As we celebrate the accomplishments of this year, we’re already looking ahead to what’s next. In 2025, Rowland Emergency will continue to focus on innovation, growth, and excellence in service.

 

Certified Electric Vehicle Solutions

With a focus on adopting the Chevy Blazer, we are introducing the first-to-market solution for an all-inclusive, comprehensive electric vehicle option tailored for paramedic services. This innovation will enable Ontario paramedic service providers to expand their offerings while embracing more sustainable practices.

Advancing Fabricated Solutions

Our custom-manufactured product line will remain a cornerstone of our offerings. With several exciting launches on the horizon, we are dedicated to delivering solutions that address the evolving needs of EMS providers. Specifically, we are developing a suite of solutions for the LIFEPAK 35 (LP35) system, including wall, counter, and cot mounts. Additionally, we will introduce a hanging mount system for the LIFEPAK 15 (LP15) system, further enhancing functionality and ease of use.

 

Investing in Our People and Processes

We recognize that our success depends on the strength of our team and the efficiency of our operations. In 2025, we’ll continue to prioritize professional development, operational excellence, and a collaborative work environment.

 

Expanding Our Reach

As demand for our solutions grows, we’re exploring opportunities to expand our footprint and bring Rowland Emergency’s innovative products to even more communities.

 

Thank You

On behalf of everyone at Rowland Emergency, we want to extend our heartfelt thanks to our clients, partners, and team members. Your trust, support, and collaboration have been instrumental in making 2024 a year to remember. Together, we’re making a difference in the lives of paramedics and the communities they serve.

Wishing you a joyful holiday season and a prosperous new year. We can’t wait to see what we’ll accomplish together in 2025.

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